Criterion Intercom Fin Microsoft 365 Copilot
CategoryAI Customer Support & SalesEnterprise Automation
In one sentenceIntercom's AI agent Fin answers customer questions and resolves issues, priced per outcome, with or without the Intercom helpdesk.Microsoft's AI assistant inside Word, Excel, PowerPoint, Outlook and Teams, grounded in your organisation's work data.
Problem it solvesSupport teams struggle to keep up with repetitive customer questions, raising costs and response times.Knowledge workers spend much of their day on email, meetings and documents that could be drafted or summarised automatically.
Free planNoYes
Developer APIYes — docsYes — docs
Open sourceNoNo
PlatformsWeb, iOS, Android, APIWindows, macOS, Web, iOS, Android, Microsoft Teams
Pricing (summary)Fin costs $0.99 per outcome. Intercom seats are Essential $29 (annual; $39 monthly), Advanced $85 ($99 monthly) and Expert $132 ($139 monthly) per seat per month. A 14-day free trial needs no credit card.
Checked 2026-10-19		Copilot Chat is included with eligible Microsoft 365 plans. Microsoft 365 Copilot for enterprise is $30 per user/month paid yearly or $31.50 paid monthly (annual commitment). For small businesses, the Copilot Business add-on is $21 per user/month annually ($18 promotional first year through 31 Dec 2026) or $25.20 monthly, and bundles with Business Standard or Premium are available.
Checked 2026-10-19
Strengths
  • Outcome-based pricing for AI
  • Full helpdesk available
  • Works with third-party helpdesks
  • Deep integration with Microsoft 365
  • Enterprise security and permissions
  • Copilot Chat at no extra cost
Limitations
  • Costs scale with resolution volume
  • Seat prices plus outcome fees can add up
  • Pricing page shows experimental price variants
  • Requires a qualifying Microsoft 365 licence
  • Add-on cost per user
  • Trials require a credit card and convert to paid