Intercom · AI customer service agent and helpdesk

Intercom Fin

Intercom's AI agent Fin answers customer questions and resolves issues, priced per outcome, with or without the Intercom helpdesk.

Provider: Intercom
Latest confirmed model: Not applicable / not verified
Pricing: Free trial
Free plan: No
API: Yes
Status: Generally available
Last verified: Oct 19, 2026

Visit official website Pricing page API docs

What is Intercom Fin?

Fin is an AI customer service agent that answers questions and completes workflows using your help content, across chat, email and other channels. It can run inside Intercom's helpdesk plans or alongside an existing helpdesk such as Salesforce. Fin is charged per outcome, meaning a resolved conversation or completed workflow, rather than per message.

Support teams struggle to keep up with repetitive customer questions, raising costs and response times.

Why use Intercom Fin?

Practical benefits

Pay per outcome rather than per seat for Fin
Works with existing helpdesks
14-day free trial without a card
Copilot assistant for human agents

Who it suits

SaaS and e-commerce support teams
Companies with high ticket volume
Customer success teams

When another tool may fit better

Very small teams with few tickets
Internal knowledge search (consider Notion AI or Microsoft 365 Copilot)

Learning curve: Some experience helps
Skills needed: Support operations knowledge; maintaining a help center

Example workflows

Connect help center -> configure Fin -> deploy in Messenger -> review outcomes
Add Fin to an existing Salesforce helpdesk

What can it do?

Fin AI AgentResolves customer questions and runs workflows; $0.99 per outcome.
Fin standaloneUse Fin with an existing helpdesk with no seat fees; minimum monthly commitment (e.g. 50 outcomes).
Copilot Depends on planAI assistant for agents; 10 free conversations per agent/month, then $29 annually or $35 monthly per agent.
Pro add-on Depends on plan$100/month for conversation analysis and Operator agent with credits.
Helpdesk Depends on planShared inbox, ticketing, help center and automation.
REST APIDeveloper Hub with access tokens and OAuth; Fin Agent API guide listed.

Good for

Customer support automation
Ecommerce order questions
Sales qualification
Multilingual support

Where it runs

WebiOSAndroidAPI

Pricing and plans

Free trial Fin costs $0.99 per outcome. Intercom seats are Essential $29 (annual; $39 monthly), Advanced $85 ($99 monthly) and Expert $132 ($139 monthly) per seat per month. A 14-day free trial needs no credit card.

Plan	Price	Billing	Free trial / tier	Usage limits	Main inclusions	Model access	API access	Restrictions
Essential	$39/mo $29/mo billed annually Per seat plus $0.99 per Fin outcome; an A/B variant of the page showed $19 annual	per month	14 days, no credit card	—	Fin for service, sales and ecommerce Messenger Shared inbox and ticketing Public help center	—	REST API	—
Advanced	$99/mo $85/mo billed annually Per seat plus $0.99 per Fin outcome	per month	14 days, no credit card	20 free Lite seats	Multiple team inboxes Workflow automation builder Multilingual help center	—	REST API	—
Expert	$139/mo $132/mo billed annually Per seat plus $0.99 per Fin outcome	per month	14 days, no credit card	50 free Lite seats	SSO and identity management HIPAA support SLAs Multibrand	—	REST API	—
Fin standalone	$0.99 Per outcome; no seat fees; minimum monthly commitment applies (e.g. 50 outcomes)	usage-based	—	—	Fin with Salesforce and other helpdesks	—	—	Contact sales

Prices in USD · US list price · Taxes may apply · Verified Oct 19, 2026

Official pricing page (opens in a new tab)

API and developer access

Official API: Yes
Documentation: API docs (opens in a new tab)
Authentication: Access token (private apps) or OAuth (public apps)
Pricing model: Included with Intercom workspace
Free API quota: None documented — the free plan above (if any) is for the app, not the API
Rate limits: Not documented
Context / input limits: Not documented
SDKs: Not documented
Streaming: Not documented
Batch processing: Not documented
Structured output: Not documented
Tool / function calling: Not documented
Commercial use: See the provider terms
Data retention & privacy: See the provider privacy terms

Published API rates

Item	Price	Unit
Fin AI Agent outcome	$0.99	per outcome

A free Intercom Fin account is not the same thing as free API access. Unless a free API quota is listed above, API calls are billed separately.

Verified Oct 19, 2026

Advantages and disadvantages

Advantages

Outcome-based pricing for AI
Full helpdesk available
Works with third-party helpdesks

Disadvantages

Costs scale with resolution volume
Seat prices plus outcome fees can add up
Pricing page shows experimental price variants

Privacy: Expert plan includes HIPAA support and SSO.

Real-world examples

A startup trialling AI support

Start the 14-day free trial
Connect the help center content
Enable Fin in Messenger and review answers

free plan works

A company keeping Salesforce as its helpdesk

Contact sales for Fin standalone
Connect Fin to Salesforce
Pay per resolved outcome

needs paid plan

A developer building a custom integration

Create a private app in the Developer Hub
Use the access token with the REST API
Sync customer data into Intercom

needs API key

Intercom Fin alternatives

Zapier

A no-code platform for connecting apps with automated workflows (Zaps), AI agents, chatbots and tables.

has a free plan · offers an API

Intercom Fin vs Zapier

Fireflies.ai

An AI notetaker that records, transcribes and summarises meetings in 100+ languages, with an API on every plan.

has a free plan · offers an API

Intercom Fin vs Fireflies.ai

Microsoft 365 Copilot

Microsoft's AI assistant inside Word, Excel, PowerPoint, Outlook and Teams, grounded in your organisation's work data.

has a free plan · offers an API

Intercom Fin vs Microsoft 365 Copilot

Compare Intercom Fin with these side by side

Frequently asked questions

How much does Fin cost?

$0.99 per outcome, counted when a customer confirms resolution, stops asking for help after Fin answers, or Fin completes a workflow.

Can I use Fin without Intercom's helpdesk?

Yes. Fin works with existing helpdesks such as Salesforce, with no seat fees but a minimum monthly commitment.

Is there a free trial?

Yes, 14 days with all features and no credit card.

What do Intercom seats cost?

Billed annually: Essential $29, Advanced $85, Expert $132 per seat per month. Monthly billing is $39, $99 and $139.

Is Copilot included?

Each agent gets 10 free Copilot conversations a month; unlimited use is $29 per agent/month annually or $35 monthly.

Does Intercom have an API?

Yes. A REST API is available through the Developer Hub with access tokens for private apps and OAuth for public apps.