Side by side
Fireflies.ai vs Intercom Fin
A fact-based comparison built only from each tool's verified directory profile — pricing summaries, plan availability, platforms, and stated strengths and limitations. No rankings, no sponsored placement.
| Criterion | Fireflies.ai | Intercom Fin |
|---|---|---|
| Category | AI Productivity Tools | AI Customer Support & Sales |
| In one sentence | An AI notetaker that records, transcribes and summarises meetings in 100+ languages, with an API on every plan. | Intercom's AI agent Fin answers customer questions and resolves issues, priced per outcome, with or without the Intercom helpdesk. |
| Problem it solves | Meeting knowledge is lost or hard to search, and manual note-taking is inconsistent. | Support teams struggle to keep up with repetitive customer questions, raising costs and response times. |
| Free plan | Yes | No |
| Developer API | Yes — docs | Yes — docs |
| Open source | No | No |
| Platforms | Web, Windows, macOS, iOS, Android, Chrome extension | Web, iOS, Android, API |
| Pricing (summary) | Free plan with unlimited transcription and 400 minutes of storage per team. Pro is $18 per seat monthly or $10 annually; Business $29 monthly or $19 annually. Enterprise is $39 per seat per month, annual only. Checked 2026-10-19 | Fin costs $0.99 per outcome. Intercom seats are Essential $29 (annual; $39 monthly), Advanced $85 ($99 monthly) and Expert $132 ($139 monthly) per seat per month. A 14-day free trial needs no credit card. Checked 2026-10-19 |
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How to choose
Both profiles link to the vendors' official pricing — plan details change often, so verify there before buying. Pick based on the criterion rows above that matter to your workflow, not on rankings: we don't rank tools, because the right choice depends on your needs.